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even to simply say Hi!

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Whether you just want to say hi or you want to complain about something, we'd love to hear your opinion.

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Tips for Creating the Perfect Support Ticket

Provide as much description as you can about the problem. A good descriptive service ticket answers the following:
  • What were you trying to do?
  • What happened when you did it?
  • Why is that wrong, what did you expect to happen?
  • Are you having access issues? Have you provided us with information to identify you? (Username, the email address you used to sign up, your full first/last name?)
Be as descriptive as possible.
  • Instead of just saying "Can't login", please say "My username is ‹insert name› and when I try to login ‹insert what happens›"
  • Instead of "Videos won't play", please give us a bit more information like "I was attempting to use Windows Media Streaming to play ‹insert video name› when ‹insert what happens›"
Thank you! We appreciate your help and will get back to you as soon as possible to resolve the matter.


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This support form will automatically grab some of your local settings and send them with your email address. This information includes; Operating System, Browser Version, IP Address, Username, Windows Media Player Version, and your bandwidth relative to us. We can use this info to help determine a solution to any difficulties you have with our site.

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